FAQ
PRODUCTS
BLACKJET PRODUCTS
FAQPRO-88
FAQPRO-77U
FAQPRO-37U
FAQIDUO HUB 3.0
FAQFrequently asked questions
What is Thunderbolt 3?
What is the difference between USB 3.0 and USB 3.1 Gen 1?
You can learn more about the latest USB 3.1 specifications at:
http://www.usb.org/developers/ssusb/
What is the difference between USB 3.1 Gen 1 and USB 3.1 Gen 2?
USB 3.1 Gen 1 provides 5Gbps data rates. USB 3.1 Gen 2 provides 10Gbps data rates.
What is the new USB Type-C interface?
USB Type-C is a specification for a small 24-pin reversible-plug connector for USB devices and USB cabling.
What are the advantages of using a Media Card Reader?
Media Card Readers allow for faster downloads than what is offered by most digital cameras. Also it will not be draining the power from the camera's battery.
Where can I learn more about the different type or the latest Media Cards?
You can learn more about the different media cards available at:
CompactFlash www.compactflash.org
Secure Digital www.sdcard.org
Memory Stick www.memorystick.com
xD-Picture Card www.olympusamerica.com
Can the new SDXC media card be supported by Atech Flash media card readers?
SDXC Error Message: "You need to format the disk in drive 'X': before you can use it. Do you want to format it?" or "The disk in drive 'X' is not formatted. Do you want to format it now?"
Can I reformat my Media Card with my Card Reader?
Yes, you can reformat your media card with card reader with your system. For best results, it is suggested you reformat your media card with the Digital Camera you are currently using.
After installing Windows 7, my Removable Media Drive icons are no longer visible?
One of the new features of Windows 7 is that any Removeable Media device will no longer show up until a Media Card is inserted into the card slot of the Atech Flash USB multireaders. If you wish to disable this new feature, please take a look at our Windows 7 FAQ page.
Error message "One of the USB device attached to this computer has malfunctioned, and Windows does not recognize it"?
2. Reinstall USB controllers
a) Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.
b) In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
c) Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
a) Turned the laptop off, unplugged it.
b) Pulled out the battery for a few minutes.
c) Then power on the laptop.
2. Reinstall USB controllers
a) Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.
b) In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
c) Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
a) Turned the laptop off, unplugged it.
b) Pulled out the battery for a few minutes.
c) Then power on the laptop.
I am having issues with the USB Media Readers with ASUS P8P67 Deluxe Motherboards.
1. The card reader shows up in Device Manager as working properly.
2. The various drives show up in Disk Management, and detects when a card is inserted, but it reads 0 bytes.
3. When a card is inserted, "Computer" detects that a card has been inserted by highlighting the drive, but when I click on the drive to read the card, it gives me a "Please insert a card into Removable Disk X" popup.
4. I can get the reader to work if I insert the card, then disconnect and reconnect the reader cables, or by restarting the computer with the card in the reader, but once I remove the card and reinsert, I get the popup again.
Disabling non-Microsoft services.
Current utility Marvell Storage Utility V4 (v4.1.0.1909), which is a current download for the P8P67 Deluxe motherboard on Asus’ web site and was released last December of 2010. Disabling the service or uninstalling the utility allows the use of USB Media Card Readers without the symptoms listed above.
**Warning Disabling services that normally run at startup might cause some programs to malfunction or result in system instability. Don't disable services in this list unless you know they're not essential to your computer’s operation. Selecting Disable all won't disable some secure Microsoft services required for the operating system to start.**
For more Windows 7 solutions, please visit:
http://windows.microsoft.com/en-US/windows7/Using-System-Configuration
I am having issues with the USB Media Readers after Acronis Product Installation.
1. The card reader shows up in Device Manager as working properly.
2. The various drives show up in Disk Management, and detects when a card is inserted, but it reads 0 bytes.
3. When a card is inserted, "Computer" detects that a card has been inserted by highlighting the drive, but when I click on the drive to read the card, it gives me a "Please insert a card into Removable Disk X" popup.
4. I can get the reader to work if I insert the card, then disconnect and reconnect the reader cables, or by restarting the computer with the card in the reader.
A:
SUGGESTED SOLUTIONS:
1. If you have Acronis True Image Home 2012 or Acronis Backup & Recovery 11 installed on your computer, please go to the following link to download an update for your Acronis software or get the latest build.
http://kb.acronis.com/content/28300
http://kb.acronis.com/content/26062
2. If the update above does not fix the issue, we would suggest the following:
**Warning Disabling services that normally run at startup might cause some programs to malfunction or result in system instability. Don't disable services in this list unless you know they're not essential to your computer’s operation. Selecting Disable all won't disable some secure Microsoft services required for the operating system to start.**
For more Windows 7 solutions, please visit:
http://windows.microsoft.com/en-US/windows7/Using-System-Configuration
What is the difference between USB 2.0 and USB 3.0?
USB 3.0 operates at 5Gbps, about 10X times faster than USB 2.0 which currently works at a slower rate of just 480Mbps.
Can the iDuo reader upload images directly to the iPhone or iPod?
No, but the iDuo reader can download pictures to your computer from your media cards. Then you will need to dock your iPod and sync up with iTunes to upload any pictures.
If you need any further assistance or help please contact our support via email or telephone:
1-800-964-3088
International please call
1-510-824-6868
Pacific Time
10:00AM-5:00PM
support@atechflash.com